Returns are accepted within 30 days for unworn items in original condition with tags attached. Exchanges are not offered—please return and place a new order. Gift cards and final sale items are not eligible.

Returns must be submitted via the Returns Portal. Return shipping fees are deducted from refunds, original shipping is non-refundable, and a $100 fee applies if a diamond certificate is missing.

Approved returns are refunded to the original payment method within 5 business days after inspection. Bank processing times may vary.

Returns must match the original order and include all tags and certificates. Missing or incorrect items may result in rejection or additional fees.

No. Refunds are based on the original purchase price.

We currently ship within the United States only. Delivery timelines and costs are shown at checkout.

Tracking details are emailed after shipment and available in your account under Order Status.

Yes. All shipments are fully insured while in transit. Address changes after shipment are not allowed and may void insurance.

Check with neighbors or carriers first. If still missing, contact us at hello@gildednewyork.com within 48 hours. We will assist in any way possible.

Yes. Orders are shipped in unbranded outer packaging with a branded jewelry box inside.

No, guest checkout is available. Creating an account allows order tracking and history access.

Orders can be changed or canceled within 30 minutes of placement. After that, changes are not guaranteed. To request a cancellation, please contact us at hello@gildednewyork.com and our team will be happy to assist you.

Log into your account to view order status, history, and tracking details.

Processing (preparing), Shipped (in transit), Partially Shipped (multiple shipments), Delivered (completed).

Major credit/debit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and gift cards. Only one primary payment method per order.

No additional transaction fees beyond the order total.

Yes. One code per order unless stated otherwise. Codes must be applied at checkout and cannot be added later.

Yes. Prices may fluctuate, but once an order is placed, pricing cannot be adjusted.

Yes. Payments are processed via PCI-compliant providers, and full card details are not stored.

Yes. All pieces are designed in-house, crafted with fine materials, and inspected for durability and quality.

Yes. Natural and lab-grown diamonds are real and may be IGI-certified where indicated.

They differ only in origin—both have the same physical and optical properties.

Most pieces are nickel-free and safe for sensitive skin. Designed for daily wear with proper care.

Customization is not available. Select styles may offer options like metal type, diamond type, or size.

Use the Ring Sizer guide and product size details. If unsure, sizing-related returns follow the return policy.

Remove jewelry before entering the water, workouts, or chemicals. Clean every 1–2 weeks using mild soap, warm water, and a soft brush; avoid harsh cleaners. Store pieces separately in soft pouches, keep away from humidity, and secure chains. Gold can be cleaned with soap and water; silver may tarnish and can be polished. Proper care maintains shine, durability, and longevity.

Yes, Gilded New York jewelry is crafted for durability and lasting beauty. Full care instructions are available on the Jewelry Care page.

Contact Customer Care within 48 hours with photos and details. Resolutions may include replacement, missing items, or a refund.

No formal warranty, but manufacturing defects reported within 30 days will be assisted.

Support is primarily handled via email for accurate tracking and resolution.

Data is secured with SSL encryption and handled by trusted, PCI-compliant providers.

Yes. Requests can be made through Customer Care, subject to verification and legal requirements.

Our Terms & Conditions govern purchases and website use, covering eligibility, pricing, orders, intellectual property, and liability. By using gildednewyork.com or placing an order, you agree to these terms.

Gilded New York Privacy Policy and Terms are governed by U.S. law, and any disputes follow the relevant legal jurisdictions.

Email hello@gildednewyork.com. Responses are typically within 24–48 business hours.